MY VEHICLE WAS IN AN ACCIDENT, AND WAS TOWED TO WALLY’S TOWING’S LOT, WHAT DO I DO?
If you have collision coverage included in your insurance policy, you should contact your agent as soon as possible, and they will walk you through a claim process, if you do not have collision coverage, you can either follow the impound release procedure, or discuss other options with your insurance agent, or your preferred autobody shop.
MY VEHICLE WAS IMPOUNDED BY THE POLICE, OR WAS IMPOUNDED FROM PRIVATE PROPERTY, HOW DO I RETRIEVE IT?
You will need to provide proof of ID (Government or school issued photo ID’s are accepted), as well as proof of vehicle ownership (A current, unexpired registration in your name, or a state issued title in your name, not signed over by a previous owner), and full payment to cover the cost of towing and storage as well as any other applicable fees.
WHEN CAN I PICK UP MY VEHICLE?
Our office is open 8 am to 5 pm Monday thru Friday available to release vehicles, you can pick up a vehicle after hours but will be charged an extra fee please call if you have any questions about specific accommodations.
Can a husband/wife, friend, relative, or associate claim personal property from my vehicle on my behalf?
Yes, an authorized representative may redeem your personal property during regular business hours (8am – 5pm) Monday – Friday, excluding holidays.
Personal property releases outside of the regular business hours will incur a gate fee
The following requirements MUST be met:
THE REGISTRATION OR TITLE FOR THE VEHICLE IS IN SOMEONE ELSE’S NAME, HOW CAN I RETRIEVE THE VEHICLE?
You can either get the documents transferred into your name, or if that is not possible, in addition to your ID and title or registration, we will need a copy of the legal owner’s ID, and a notarized authorization to release form from the legal owner, specifying what vehicle (include the VIN) who is to pick it up, and a signature from the owner needs to be included.
WHAT TYPE OF PAYMENTS ARE ACCEPTED:
Cash, Visa, Mastercard, Discover, Amex.
MY REGISTRATION OR TITLE IS IN THE CAR, HOW CAN I GET THE DOCUMENTS OUT IN ORDER TO RETRIEVE THE VEHICLE?
You can come to our office and provide ID, and you will be given a release form to go retrieve your papers, at which point you will have to come back to our office and continue the release process prior to picking up the vehicle.
How much will I have to pay?
The towing and daily storage fees may vary depending on which agency impounded your vehicle. Please contact our office for your current charges.
Lien Sale & Collection information:
In addition to your hourly impoundment fee, vehicles will accrue a daily storage fee and lien fees. You will be notified of lien sale via postal service at the address on file with the Department of licensing.
If you fail to redeem your vehicle, the vehicle will be sold at public auction in an attempt to recover the outstanding towing, storage, and lien fees. If you are the responsible party of the vehicle, it is in your best interest to redeem the vehicle as soon as possible or make other arrangements. This will eliminate any further liability to you.
If you fail to redeem your vehicle, it will be considered abandoned. If a junk vehicle is abandoned in violation of this section, RCW 46.55.230 governs the vehicle’s removal, disposal, and sale, and the penalties that may be imposed against the person who abandoned the vehicle.”No person shall abandon a vehicle upon public or private property without the express or implied consent of the owner or person in lawful possession or control of the property.”
YOU DO NOT HAVE OUR PERMISSION TO ABANDON YOUR VEHICLE
UPON OUR PROPERTY!
It is our policy to pursue all means necessary to resolve your legal obligation. We have the right to take you, and all parties listed by DOL to have an interest in the vehicle, to small claims court.
We also have the right to refer this matter to a collection agency for the balance owed. We will report any unpaid debt to credit reporting agencies.
Vehicles sold at auction rarely sell for the amount of charges outstanding. The sale price of the vehicle is deducted from the total bill and the remaining outstanding amount will be processed to our collections department.